Guest Service Supervisor

Basic Function
Under general supervision, assists management team with supervising the front desk / guest services positions of the hotel. Maintains exceptional +1 Service levels through guest and team member. Ensures Drury Hotels policy and procedures are consistently communicated and followed at all times. Maintains a high standard of integrity, service, and hospitality at all times with team members, customer and co-workers.
General Knowledge, Skill and Ability
Requires ability to give and take written and oral direction.
Requires the ability to communicate clearly in English to relate to guests and team members.
Requires thorough knowledge of Drury Hotels policies and procedures.
Requires ability to train, motivate and inspire team members to perform at and above Company expectations.
Requires thorough knowledge of marketing and sales programs.
Requires ability to give attention to detail. May require some travel.
Mental and Physical Requirements
EDUCATION: Requires knowledge, skill and mental ability equivalent to completion of 2 years of college.
EXPERIENCE: Requires previous hotel experience, preferably in the Front Desk operations.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period or up to 5 or 6 hours. Requires ability to lift 10 - 15 pounds intermittently during the work shift. Requires ability to perform all Guest Service Agent functions.
Working Relationships
Reports to the General Manager.
Maintains and promotes a positive and cooperative work relationship with all hotel departments.

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