Billing Services Associate I (291424-670)

Under direct supervision and following standard procedures completes tasks in relation to the company's billing services function by performing the following duties.
Essential Duties and Responsibilities:
1. Builds and maintains working relationship with customers and vendors.
a. Understands and communicates billing, cancellation, and reinstatement information for insureds, agents and collection agency
b. Communicates verbally, in writing, and electronically with customers and vendors
c. Assists customers and by answering questions related to accounts, procedures, and services
2. Receives, researches, and processes changes to accounts and policies;
a. Sets-up credit cards and electronic fund payments processes deactivations/reactivations, waives fees and handles payment transfers
b. Ensures billing name and address are correct in system and processes updates.
c. Initiates refunds and completes supporting documentation
3. Generates and processes the correspondence necessary to assist in the receipt of outstanding premium and deductible balances due.
a. Works with Audit, Underwriting, Claims and agents to resolve premium and deductible disputes
b. Supports relationship with outside collection agency and prepares files for outside collection agency
c. Assists with write-offs, recoveries and collection fees for collection accounts including database management, payment application and record maintenance
4. Processes payments made over the phone, in person or through the mail.
5. Computes, classifies, records and verifies numerical data for use in maintain accounting records.
a. Prepares, compiles, and sorts documents and data substantiating business transactions, such as cash, checks, account statements, cost reports, revenue and balance sheets.
b. Verifies, codes, and posts details of business transactions, such as funds received and disbursed; totals accounts to ledgers or computer spreadsheets and databases.
c. Assists in developing month-end and annual accounting cycles.
d. Reconciles bank statements and general ledger accounts with various registers; reports/reconciles any discrepancies and problems.
e. Monitors accounts receivable to ensure that payments are up-to-date.
f. Reviews, balances, and interprets computer reports, making necessary corrections.
6. Performs other duties as assigned.
Required Experience
High school diploma or general education degree (GED); or up to one year related experience and/or training; or equivalent combination of education and experience.
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

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